Hyderabad, January 26, 2025: A Tata Nexon EV owner, Musharaf Hussain, has raised serious concerns about battery issues and lack of support from Tata Motors and its service center. Despite repeated efforts to resolve the matter, the situation has left him with a broken car stranded on the road, unsure of what steps to take next.
Musharaf purchased the Tata Nexon EV (TS09FW1110) just 2 years back. Two months ago, while driving with a 30% charge remaining, the car suddenly broke down. After managing to bring it home, he sent it to the Tata service center at Venkataramana Motors (Auto Nagar) Hyderabad branch. The service team initially claimed there was no problem with the vehicle but failed to provide a battery health report as requested.
Weeks later, the service center informed him that the battery was damaged, allegedly due to his own misuse and that the warranty would not cover it. Musharaf agreed to proceed with an insurance claim but was still not informed about the exact issue with the battery. The service team claimed the battery had to be sent to Tata headquarters for inspection, leaving Musharaf waiting for over two months without any update.
Repeated Issues and Lack of Support
This is not the first problem Musharaf has faced with the vehicle. From faulty tires to recurring minor issues, the car has been a source of frustration since the day it was purchased. In an attempt to provide temporary relief, the service center gave him a spare battery, but it failed after just three days, leaving the car once again stranded on the road.
Unanswered Complaints
Musharaf’s attempts to escalate the issue on social media platform X have gone unanswered by Tata Motors. The service manager has also stopped responding, leaving him without any clarity or resolution. “My car has been lying on the road for days. I’ve been ignored by Tata Motors and the service center. My ₹19 lakh investment feels wasted,” he said.
Call for Action
Musharaf has urged Tata Motors to address the battery issue and improve their customer service. With the growing popularity of EVs, incidents like these highlight the need for accountability and better support systems to ensure customer satisfaction.
The lack of resolution has raised concerns among EV users and potential buyers, emphasizing the need for improved after-sales service and transparent communication. Musharaf’s ordeal stands as a reminder for automobile manufacturers to prioritize customer support in this evolving industry.
