Karimnagar: Chairman Karnati Varun Reddy has introduced modern technology to improve electricity reading, bill payment, and address issues related to power supply and interruptions.
The System Average Interruption Duration Index (SAIDI) and System Average Interruption Frequency Index (SAIFI) have already been implemented by NPDCL (Northern Power Distribution Company of Telangana Limited). These systems help monitor power supply issues. Although important, they had been neglected for years. Now, efforts are underway to reduce power disruptions using these systems.
Feeder-wise surveys are being conducted, and steps are being taken to improve the power supply. NPDCL is working hard to ensure better services in the coming days. Additionally, NPDCL has introduced a new mobile app to offer better services to consumers.
This new app comes with 19 useful features. It allows consumers to check how many electricity units they use each month, view their bills, and report problems. If a consumer faces any issue, they can register a complaint by entering their meter number, and the issue will be resolved.
Every month, staff members visit homes to take electricity meter readings. However, with this app, users can now take their own meter readings. The app also allows users to pay their electricity bills and see the payment details right away. Consumers can easily track how much electricity they are using.
In case of an accident or emergency, users can take a photo with GPS location and send it through the app. The photo will reach the concerned authorities, allowing staff to take quick action.
NPDCL has already entered mobile numbers and Aadhaar details for many users, but those who haven’t done so can update their information in the app. The app also has a built-in electricity bill calculator, which shows how much the charges might increase.
Chairman Karnati Varun Reddy told The Hans India that the app helps users with various services, including applying for new connections, changing names or load, understanding electricity regulations, checking tariffs, and seeing the charges for both households and businesses.
He also mentioned that feedback from consumers is important, and the app has features to provide feedback on the power company’s services. It also includes toll-free number details for customer support.
Recently, a substation in Karimnagar was repaired without causing any power outage. NPDCL is committed to improving services for customers by using the latest technology.
