Bank of Baroda launches hybrid digital-physical branch

Bank of Baroda Opens New Phygital Branch in New Delhi

Hyderabad: Bank of Baroda has opened a new phygital branch on Parliament Street in New Delhi.

This branch combines both physical and digital services to improve customer experience. It allows customers to use self-service options while also getting help from bank staff when needed.

The new branch includes self-service kiosks, a video contact center for non-financial services, and universal service desks for in-person assistance. These features aim to make banking more convenient and efficient for customers.